Common problems you can solve without having to open a support ticket

Here are some easy to solve problems that sometimes occur, especially after upgrading to the latest version

Monte Carlo reports no longer run

Problem: You try and run a Monte Carlo report and you receive an error message

Solution: Go to the Planning Method->Monte Carlo page. Click SHIFT->Restore.

Solution: Go to the Help->Customize page, customize tab. Click VERIFY ASSETS DIR. If you do not see an "OK" message, check the assets directory listed. Change the assets directory to the correct directory name. Usually it is My ESPlanner/data

Problem:The Monte Carlo page is blank (nothing listed)

Solution:See the solution here

PDF Does not run and you are using a MAC with Windows on an emulator

Problem:The PDF report fails but the Excel report works on the Mac

Solution:Check the PDF output directory. If the output directory starts with \\psf change to a Windows output directory, i.e. C:\Users\ etc. (the actual directory will be different depending on which version of Windows you have