How do I fix Results Missing?

(updated for v2.19.x and higher)

If you received a report that says "Results Missing" try the following:

(1) Read the problem report. It may explain what the problem is.

(2) Create a test profile with a single entry of 1000000 on the Assets page. Click CREATE REPORTS.

(3) Check that the assets data directory is properly set up. Click (menu) HELP->SUPPORT. Click CUSTOMIZE tab. Click VERIFY ASSETS DIR. If you receive an "Assets Failed to Load" error, check that the directory listed to the left of the VERIFY button is accurate. The My ESPlanner/data directory should be established when you did your initial installation or after upgrading to version 2.19.x

Verify that the directory was installed. If not, reapply the UPDATE kit to install it. If this doesn't work, open a support ticket.

(4) If the above tests do not fail, please open a support ticket.

Include the log file in the ticket. Open ESPlanner. Click (menu) HELP->SUPPORT. Click SAVE LOGFILE TO CLIPBOARD. Paste the log file to your support ticket contents.