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Current Status of "Missing Results" Problem?

Submitted by jdupton on 5 August 2011 - 9:34am

Support

Has there been any progress in finding and fixing the cause of the "Missing Results" problem that has been reported by many?

I am unable to use ESPlanner since the 2.19.66 official update was released last month.

The update history area of the Web site still shows 2.19.66 as the latest release. I submitted a support ticket with database a couple weeks back and have seen no acknowledgments or updates since.

Has anyone else who has been experiencing this problem subsequently gotten a resolution?

John

Submitted by Lowell Williams on 6 August 2011 - 4:54pm.

The bug is related to the update process. If you have submitted a support ticket we'll take a look at it.

Submitted by jd.ticknor@gmail.com on 19 August 2011 - 5:12pm.

I am still having an identical problem and have not a reply (to my knowledge) of my support ticket.
Joel

Submitted by Lowell Williams on 24 August 2011 - 1:33pm.

I caught up to Joel's ticket. Please open a ticket if you have this problem.

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