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Unable to enter spouse birthdate in ESPlannerBasic

Submitted by TimH on 10 July 2012 - 4:46pm

In the My Family section of the Basic version online (http://basic.esplanner.com/ESPlannerBasic/family-info), I select "Married" but the "Spouse/Partner's birthdate" fields remain greyed out and do not allow editing. I have tried it on three different browsers with the same result (Chrome, IE, and Firefox).

I am currently using the free version. I am willing to purchase the $40 subscription if that allows entering a spouse's birthdate, but only if I can be sure that it will work correctly.

Thank you for this wonderful service!

Update: Thanks, Lowell! That workaround works for me.

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Submitted by Lowell Williams on 11 July 2012 - 9:04am.
1

I've never seen this kind of problem before. Try switching browsers (we recommend Firefox) although that doesn't seem to be a likely culprit. Also, try closing a reopening the browser, clearing the cache and refreshing the page (F5)

Submitted by Lowell Williams on 11 July 2012 - 9:39am.
2

I gave this a try and had the same problem. I did discover a work around until it is fixed:

Click and select Married
Click NEXT
The error "You must choose a state" appears. This enables the spouse field.

Fill in the rest of the form

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